Contact Us
Have questions about our services? Our team is here to help you find the perfect hosting solution for your academic institution.
Get in Touch
We're here to answer any questions you have about our academic hosting services.
Visit Us
2810 North Church Street
Wilmington, DE 19802
United States
Business Hours
Monday - Friday: 10:00 AM - 5:00 PM UTC−03:00
Saturday: 10:00 AM - 2:00 PM UTC−03:00
Sunday: Closed
Send Us a Message
Department Contacts
Connect with the right team for your specific needs
Sales & New Accounts
For inquiries about our services, pricing, and setting up new accounts.
Technical Support
For assistance with existing services, technical issues, or account management.
Custom Solutions
For discussing tailored hosting solutions for your specific academic needs.
Frequently Asked Questions
Quick answers to common questions about contacting us
What is your typical response time?
We aim to respond to all inquiries within 24 hours during business days. For urgent technical support, our response time is typically under 12 hours.
Do you offer emergency support?
Yes, we offer 24/7 emergency support for critical issues for our Professional and Enterprise plan customers.
Can I schedule a consultation call?
You can request a consultation call through our contact form or by emailing [email protected] with your preferred date and time.
How do I report a technical issue?
Existing customers can report technical issues through our customer portal, by emailing [email protected], or by calling our technical support line.
Ready to Get Started?
Join the growing community of academic institutions using Paideia Hosting