Privacy policy
Privacy and confidentiality statement of Paideia Hosting.
Version updated: March 29, 2026.
At Paideia Hosting we understand the protection of personal data as an opportunity to create value for our users. By making responsible use of personal information, we not only protect the privacy of those who have entrusted us with their data, but we also allow them to operate safely and confidently within our ecosystem.
This privacy policy forms part of the general terms and conditions of Paideia Hosting. Providing your voluntary, express and informed consent to this privacy policy is an essential requirement to be able to contract and/or have any kind of relationship with Paideia Hosting.
1. Who is responsible for processing personal information?
Paideia Hosting — a brand of Paideia Publishing Services LLC — is the party responsible for processing the data of users and visitors to its platforms. The data controller determines the purposes for which the information will be used and the means employed in that processing.
2. What information do we collect and process?
Paideia Hosting collects your personal information so that you can enjoy our services and so that we can continuously improve them. In some cases you provide the information yourself; in others it is collected automatically.
Information you provide directly:
- Name and personal image (photo or ID document)
- National identification number or valid ID
- Contact information (phone number, address, email address)
- Payment information and methods
- Technical information related to contracted services (domain names, server credentials)
Information collected automatically:
- Device and browser information (type, version, operating system, connection data)
- IP address used when connecting to our services
- Activity within our site (pages visited, interactions, purchases)
- Location information (geolocation)
3. What do we do with personal information?
Unless prohibited by applicable regulations, Paideia Hosting may use your personal information to:
- Identify and contact you
- Register you in our systems and verify your identity
- Provide the hosting services and subscriptions you contract with us
- Manage subscription renewals, billing, and invoice issuance
- Handle your comments, complaints, and support requests
- Carry out internal studies and statistics to improve our services
- Provide information about new features or services
- Comply with applicable legal obligations
- Detect and prevent fraud, abuse, and related crimes
4. How do we share personal information?
We do not sell or trade information that identifies our users. We may share your personal information only with:
- Service providers: third parties engaged to operate our infrastructure (AWS, Cloudflare, Stripe, Odoo), following our instructions and this privacy policy.
- Commercial partners: companies with which Paideia Hosting has a collaboration agreement, under confidentiality standards.
- Public authorities: administrative and judicial authorities requiring information in the exercise of their competence.
- Dispute parties: mediators, courts, or entities intervening in dispute resolution.
If Paideia Hosting decides to share your data with third parties other than those mentioned, we will request your prior and express consent unless a legal authorization or obligation allows otherwise.
5. International data transfers
Our infrastructure relies on cloud services — including AWS — that may be located in countries different from yours. Countries receiving transferred data may not offer adequate levels of personal data protection under all applicable regulations. In such cases, Paideia Hosting adopts contractual measures to impose the same protection standards described in this policy.
6. How long do we store personal information?
We store personal information only for as long as necessary to fulfill the purpose for which it was collected, to comply with regulatory or legal requirements, or during the legal limitation period for possible liabilities.
7. How can you exercise your rights?
You may request: (i) access; (ii) update; (iii) rectification; (iv) cessation of promotional communications; (v) deletion; (vi) revocation of consent; (vii) confidentiality; and (viii) review of automated decisions.
Submit your request to: [email protected]
8. Cookies and other technologies
Paideia Hosting may use cookies and similar tracking technologies to understand user behavior and improve our services. Your data obtained through these technologies will not be transferred to third parties in a manner different from those described in this policy.
You can configure your cookie preferences from your browser settings at any time. Some of the services we may use include: Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, and remarketing audiences, among others.
9. Security and storage
Paideia Hosting has adopted security measures following industry standards, including encrypted data transmission (SSL/TLS), access controls, and regular security audits of our infrastructure. To the extent that Paideia Hosting has complied with these measures, it is not responsible for illegal interceptions or unauthorized access by third parties.
10. Changes to this policy
Paideia Hosting will periodically update this privacy policy to reflect ongoing changes in the services we offer. Updates will transparently reflect the way personal information is processed.
11. Applicable law and jurisdiction
This privacy policy is governed by the laws of the State of Delaware, United States. Any dispute arising from its application shall be resolved by the competent courts of the State of Delaware, United States.
The legal entity responsible for this service is Paideia Publishing Services LLC, registered at 2810 North Church Street, Wilmington, DE 19802, United States.
Contact: [email protected]
I. Privacy protection
PAIDEIA HOSTING will request certain data from each user to enable the operation of the site and related security processes. All data declared by the USER must be truthful and accurate. Any falsehood, voluntary error or omission shall be grounds for canceling any type of interaction with the USER.
II. Cookie processing
PAIDEIA HOSTING reserves the right to use cookies — small files sent to the user's device to ensure the correct functioning and display of the site. The following data may be collected: browsing data, access paths, geolocation, and device information.
If the USER has the technical means, they may adjust their browser to disable cookies. PAIDEIA HOSTING shall not be responsible for any complications arising from such disabling.
III. Personal data processing
PAIDEIA HOSTING handles certain information considered personal. Anonymous data will be processed through software tools to improve the user experience and will form part of the customer database, with PAIDEIA HOSTING as the sole data controller. Personal information is used to: provide services; resolve conflicts; offer products and promotions; protect our network; verify identity; fulfill legal obligations; carry out statistical analyses; and improve resource use.
IV. Right of access, rectification and deletion
Any USER, upon verifying their identity, may request access to their personal data, as well as its rectification, update, cancellation or deletion by sending an email to [email protected]. PAIDEIA HOSTING will provide the requested information within ten (10) calendar days of receiving the formal notification.